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GRC 320. Managing Quality in Graphic Communication. 4 units

Term Typically Offered: F, W

Prerequisite: GRC 328 and STAT 217; Graphic Communication majors only.

Theory and practices of quality management in the graphic communication industry. Quantifying customer expectations, specifications, standard operating procedures, SPC tools, and employee empowerment. Principles of Lean Management, Six Sigma, ISO, and Malcolm Baldrige. 3 lectures, 1 laboratory.